Overall, the property condition was “extremely tired” and the website description and photographs do not reflect the current state of repair.
Housekeeping was not up to standard and was actually non-existent on the last 2 days. Having returned from skiing the room was stripped of linen and towels and all pillows and bedding was strewn across the floor. We requested the room to be made up 3 times. I was informed the Head of Housekeeping was off sick and was told “The maids did not care as the Lodge was closing” and “They had most likely taken off”. On returning from dinner the room still had not been serviced. I had to ask for linen and towels and then make the room up personally.
The overall the rack-rate was vastly over-inflated for the low standard provided. I had been charged the full cost in advance of arrival and the front desk was unable to offer resolution.
Moreover, they have also failed to reply to my letter of complaint.